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全球的國(guó)際快遞服務(wù)提供商 DHL Express 為制藥和臨床研究領(lǐng)域的客戶推出了巴西和美國(guó)之間的 DHL 醫(yī)療快遞服務(wù) (WMX)�？紤]到可能延遲出口的監(jiān)管復(fù)雜性，該運(yùn)輸解決方案于 2018 年 11 月開始在巴西試行，解決了客戶對(duì)更快、更可預(yù)測(cè)的交貨時(shí)間日益增長(zhǎng)的需求。最終，臨床試驗(yàn)的患者會(huì)受到積極影響，因?yàn)闇囟让舾械纳�物產(chǎn)品和新的患者特異性治療將在需要時(shí)掌握在正確的手中。

　　憑借其醫(yī)療快遞服務(wù)，DHL Express 可以在 24 到 48 小時(shí)內(nèi)管理從巴西幾個(gè)主要城市到美國(guó)大部分目的地的具有特定溫度需求的緊急貨件的出口和監(jiān)管要求。巴西的 DHL WMX 服務(wù)點(diǎn)已經(jīng)過升級(jí)和驗(yàn)證，以滿足巴西聯(lián)邦、州和市關(guān)于衛(wèi)生與衛(wèi)生部控制和許可要求的多項(xiàng)法規(guī)。

　　“DHL Medical Express 繼續(xù)通過具有前瞻性的智能解決方案滿足制藥行業(yè)和臨床研究部門的需求，”DHL Express Americas 執(zhí)行官 Mike Parra 說�！霸诎臀魍瞥鲞@項(xiàng)服務(wù)完成了我們?cè)谶M(jìn)行大多數(shù)臨床試驗(yàn)的拉丁美洲和南美國(guó)家提供物流解決方案的雄心。我們強(qiáng)大的國(guó)際網(wǎng)絡(luò)、合規(guī)認(rèn)證以及響應(yīng)性、可靠性和成本效益的結(jié)合將使這項(xiàng)服務(wù)對(duì)臨床試驗(yàn)價(jià)值鏈中的所有利益相關(guān)者都有利，”Parra 繼續(xù)說道。

　　DHL Express Brazil 的 DHL WMX 臨床試驗(yàn)平臺(tái)的成功實(shí)施包括一個(gè)配備雙語員工的專門客戶服務(wù)中心和一個(gè)支持調(diào)查站點(diǎn)的入職團(tuán)隊(duì)。WMX 服務(wù)包括干冰供應(yīng)和溫控包裝履行、用于下訂單和訂購(gòu)供應(yīng)的在線工具，以及連接站點(diǎn)的基于網(wǎng)絡(luò)的界面——快遞物流平臺(tái) (ELP)。DHL 客戶服務(wù)團(tuán)隊(duì)和所有運(yùn)營(yíng)后臺(tái)系統(tǒng)駐留在 DHL 運(yùn)營(yíng)中，也集成到 ELP 中。

　　“鑒于巴西監(jiān)管要求的復(fù)雜性，我們的技術(shù)解決方案預(yù)先準(zhǔn)備了調(diào)查站點(diǎn)要求完成的許多必要文件，同時(shí)使 DHL 能夠在預(yù)訂當(dāng)天開始出口和財(cái)政審批流程，以減少延誤，” DHL Express 生命科學(xué)醫(yī)療保健美洲總監(jiān) Brian Bralynski 說。

　　“我們成功完成了批取件，并將它們完好無損地運(yùn)送到目的地，”DHL Express 巴西運(yùn)營(yíng)部的 William Ferreira Rocha 說�！罢{(diào)查人員對(duì) DHL 在樣品運(yùn)輸準(zhǔn)備、延長(zhǎng)取件時(shí)間和整體現(xiàn)場(chǎng)體驗(yàn)方面的靈活性的反饋非常積極�！�

　　通過專門的熱包裝，合格的服務(wù)客戶可以選擇溫度選項(xiàng)（常溫、冷藏或冷凍）。預(yù)先確定的緊急情況可以避免延誤，DHL 質(zhì)量控制中心會(huì) 24/7 全天候監(jiān)控發(fā)貨。該服務(wù)能夠運(yùn)輸實(shí)驗(yàn)室試劑盒和醫(yī)療設(shè)備、生物樣本（血液、唾液、尿液、組織等）、研究產(chǎn)品、疫苗、商業(yè)和非商業(yè)用途的藥物以及醫(yī)療設(shè)備。

　　DHL 是家進(jìn)入拉丁美洲和南美市場(chǎng)的集成商，提供面向臨床研究領(lǐng)域利益相關(guān)者需求的整體服務(wù)。它代表了歷史上為該地區(qū)服務(wù)的商業(yè)運(yùn)營(yíng)商的新市場(chǎng)替代方案，并提供了一個(gè)可靠的解決方案，為醫(yī)療保健行業(yè)提供服務(wù)。

　　DHL Express, the world’s leading international express services provider, has launched DHL Medical Express Service (WMX) between Brazil and the United States for customers in the pharmaceutical and clinical research sector. The transportation solution, piloted in Brazil beginning in November 2018, addresses increased customer demand for faster and more predictable lead times, given the regulatory complexities that can delay exports. Ultimately, patients of clinical trials are positively impacted as temperature-sensitive biological products and new patient-specific treatments will be in the right hands, exactly when needed.

　　With its medical express service, DHL Express can manage the export and regulatory requirements for urgent shipments with specific temperature needs from several major cities in Brazil to most U.S. destinations in 24 to 48 hours. DHL WMX service points in Brazil have been upgraded and validated to meet several Brazilian Federal, State and City regulations around Ministry of Health & Sanitary controls and licensing requirements.

　　“DHL Medical Express continues to meet the needs of the pharmaceutical industry and clinical research sectors with forward-thinking, intelligent solutions,” said Mike Parra, CEO of DHL Express Americas. “The launch of this service in Brazil completes our ambition to offer logistics solutions in the Latin and South American countries where most clinical trials are conducted. Our strong international network, compliant certifications and combination of responsiveness, reliability and cost-effectiveness will enable this service to be advantageous to all stakeholders in the clinical trial value chain,” continued Parra.

　　The successful implementation of the DHL WMX clinical trial platform at DHL Express Brazil includes a dedicated Customer Service Center with bilingual staff and an onboarding team to support investigator sites. The WMX service includes dry ice supplies and temperature-controlled packaging fulfillment, online tools for placing bookings and ordering supplies, and a web-based interface – Express Logistics Platform (ELP) – that connects sites. The DHL customer service team and all the operational back office systems reside within the DHL operation and are also integrated into ELP.

　　“Given the complexity of regulatory requirements in Brazil, our technology solution pre-prepares many of the necessary documents required by investigator sites to complete, while enabling DHL to begin the export and fiscal approval process the day-of- booking to mitigate delays,” said Brian Bralynski Director of Life Sciences Healthcare Americas, DHL Express.

　　“We successfully completed our first pickups and delivered them in perfect condition to their destinations,” said William Ferreira Rocha, Operations, DHL Express Brazil. “Investigator feedback regarding the flexibility of DHL in sample shipment preparation, extended pick-up times and overall site experience has been very positive.”

　　Qualified customers for the service receive a choice of temperature options (ambient, chilled or frozen) through specialized thermal packaging. Pre-determined contingencies circumvent delays, and DHL quality control centers monitor the 24/7 shipments. The service is capable of transporting laboratory kits and medical devices, biological samples (blood, saliva, urine, tissues, etc.), research products, vaccines, drugs for commercial and non-commercial use and medical devices.